Customer Support

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If you have a concern or question about your test and would like to request support from our Customer Support team, please leave a detailed message below. Please fill out all mandatory fields to ensure your request can be fulfilled as quickly as possible.

If you would like to speak to one of our Customer Support team members, please call 1-888-885-6121
(Mon - Fri 9am - 9pm ET, Sat - Sun 10am - 6pm ET).

Help Center

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Please have the product carton and foil pouches handy. If you received a test error, we will need the error code and analyzer ID.

Monday – Friday
9am – 9pm Eastern Time

Saturday – Sunday
10am – 6pm Eastern Time
(excluding National Holidays)

Medical questions?

If you have a medical question please contact your doctor or healthcare provider.

Product questions?

Maybe someone else has already asked that question.

Check our FAQsHelp Center

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Phones showing different screens for the Ellume COVID 19 Home Test app