If you have a concern or question about your test and would like to request support from our Customer Support team, please leave a detailed message below. Please fill out all mandatory fields to ensure your request can be fulfilled as quickly as possible.
If you would like to speak to one of our Customer Support team members, please call 1-888-885-6121
(Mon - Fri 9am - 9pm ET, Sat - Sun 10am - 6pm ET).
Please have the product carton and foil pouches handy. If you received a test error, we will need the error code and analyzer ID.
Monday – Friday
9am – 9pm Eastern Time
Saturday – Sunday
10am – 6pm Eastern Time
(excluding National Holidays)
Ellume COVID-19 Home Test Voluntary Recall
If you are contacting us regarding our voluntary recall, please click below.
Or call 1-888-807-1501 (9 am to 5 pm ET, Monday - Friday).