Customer Support

Email us

If you have a concern or question about your test and would like to request support from our Customer Support team, please leave a detailed message below. Please fill out all mandatory fields to ensure your request can be fulfilled as quickly as possible.

If you would like to speak to one of our Customer Support team members, please call 1-888-885-6121
(Mon - Fri 9am - 5pm ET).

Help Center

Call us

Please have the product carton and foil pouches handy. If you received a test error, we will need the error code and analyzer ID.

Monday – Friday
9am – 5pm Eastern Time

(excluding National Holidays)

Medical questions?

If you have a medical question please contact your doctor or healthcare provider.

Product questions?

Maybe someone else has already asked that question.

Check our FAQsHelp Center

Download the app now

Available on the App Store and Google Play.

App Store logoGoogle Play logoIs your phone compatible?
Phones showing different screens for the Ellume COVID 19 Home Test app