Customer Support

Medical questions?

If you have a medical question please contact your doctor or healthcare provider.

Product questions?

Maybe someone else has already asked that question.

Call us

Please have the product carton and foil pouches handy. If you received a test error, we will need the error code and analyzer ID.

Monday – Friday
9am – 5pm Eastern Time
(excluding National Holidays)

Email us

If you have a question and can't find the answer in our FAQs then please send us an email. If you email us, please provide as much information as possible, including the Lot number which can be found on the carton. If you received an error, please include your analyzer ID and error code found on the error screen in the app.

If you think the product may be faulty, please call us toll free on 1-888-885-6121.

Where to buy

ellume home covid product image

Download the app now

Available on the App Store and Google Play.

App Store logoGoogle Play logo
Phones showing different screens for the Ellume COVID 19 Home Test app